SyncPro announces that IMS Technology Services (IMS) has joined its growing AV community of CloudOS-connected integrators. Leveraging SyncPro’s managed services platform, IMS can now remotely monitor and troubleshoot its commercial AV installations, strengthening its value proposition for end users.
Based near Philadelphia, IMS often monitors the health and performance of its AV projects post-installation. In addition to standard troubleshooting and diagnostics, IMS monitors how often and when equipment is used to determine when systems should be replaced, upgraded or scaled. Importantly, the CloudOS platform will greatly extend IMS’ reach across a client’s AV ecosystem, instead of limiting access to specific components as before.