To further enhance our service to dealers and sales partners in the US, d&b audiotechnik Americas has appointed Adam Kissel as Customer Service Manager, effective May 1.
Reporting to Eric Mayer, VP of Sales, North America, Adam brings a wealth of experience and skills, having worked in customer service leadership for over ten years. In his previous role, Adam managed a team of customer service supervisors and ensured that customers received exceptional service. Adam holds a BA in Music Ed from the University of Georgia and a MA in Educational Leadership from Central Michigan University. In his new position, Kissel will establish and lead a state-of-the-art Customer Service Department that will embody the d&b system by providing world-class sales fulfillment services to clients of d&b audiotechnik with the utmost attention to detail. He will oversee the overall workflow and team activities of the Customer Service Department, defining and monitoring processes as well as guiding the team along with the d&b corporate strategy.
“We are happy to have Adam join our team in this position with the goal of providing “best-in-class” sales fulfilment processes for all d&b customers purchasing d&b products,” states Eric Mayer, VP of Sales, d&b audiotechnik Americas. “He is a great addition and asset to our team and will provide his expertise to move forward to a new level with our customer relations for dealers and partners.”
For more information, visit www.dbaudio.com.
